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| Terms and Conditions Satisfaction Guaranteed - Our aim is total customer satisfaction. If you are not completely satisfied with your purchase, simply return it to us within 30 days of purchase. We are happy to exchange or refund any purchase you make from tradeframes.co.uk. If you have any problems, comments or queries we would be pleased to hear from you, and will do everything we can to help you. Our Products - All of the items sold by tradeframes.co.uk are covered by a 30 day return guarantee, subject to our terms and conditions. tradeframes.co.uk is responsible for ensuring your item is received in correct size/colour. Please contact: sales@tradeframes.co.uk for more information Ordering Online/Security - Blackcombe Distribution Limited is HSBC Authorized Merchant and PayPal Account holders. Blackcombe Distribution Limited offer secure online transactions. You can pay by Visa, Master Card, Delta, Solo & Switch and PayPal. Blackcombe Distribution Limited recognizes the importance of security regarding the credit card information you send us over the Internet. We are confident about your transaction security when using our secure processing provided by HSBC. Shopping at tradeframes.co.uk is safe. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card details and your name and address. The encryption process takes the characters you enter and encrypts them into bits of code (24 bit) that are then securely transmitted over the Internet. If you have any questions or concerns about the security or any other aspect of our website please email us, at sales@tradeframes.co.uk Billing and Prices - All prices on this website are quoted in UK Pounds. Prices exclude VAT and exclude Postage and Packaging (details of Shipping charges are below). Checkout - Before purchasing you can review your order and make changes to it if you wish. When you are happy, click the SECURE CHECK OUT button. You will then be presented with the final order details and total price, and will be asked to provide your name and address details with the option of creating an account. After reviewing this information, click the PLACE ORDER button to make your order final. All orders are accepted subject to the authorization of your credit or debit card. Shipping: We hold HUGE stocks and 99% of Products are in stock in UK and shipped from our warehouses day after order , on a Next-Day service. Typically Order On a Monday , Shipped on a Tuesday , Receive on a Wednesday. Order Friday , Shipped on Monday , receive on Tuesday. Although extraordinarily rare , mistakes do happen and we cannot be liable for any consequential losses for late arrival of your order. Also please note that custom order mounts and frames may be 7-10 working days although usually much quicker. If a product is out of stock , it will only be for a few days and you will be given the option of cancelling your order or waiting for the item to arrive at our warehouse. FREE - orders over £100 pounds + VAT otherwise £11.99 + VAT Remote UK and Islands - Please email for quotation. Europe Delivery - Please email for quotation. Credit and Debit Cards - We accept Visa, Master Card, American Express, Switch, Delta, Solo, Maestro and PayPal. The transaction will appear as a payment to "tradeframes.co.uk" on your card statement. Receipts and Refunds You will receive a confirmation receipt by email, with a reference number against each purchase. In case of any query or to track your order, you will need to email us with this order number. Refunds are issued in weekly batches back to the original card the order was made from, so please allow up to 12 days including bank clearance times. If you have not received a refund or you have changed your credit/debit details since ordering please notify us and we will credit this directly back to your bank account or issue a refund cheque. Order Tracking - To track your order, simply email our customer service representatives here sales@tradeframes.co.uk Delivery Address - You can specify any delivery address within the same country as the billing address, e.g. your home, your neighbour's, your office or anywhere else you like. To reduce the risk of fraud, we are unable to deliver goods to an address in a different country to the credit card holders address. Out of Stock - When you order online you will receive Email confirmation of your order. In the very unlikely event of any item being out of stock, you will be given the opportunity to cancel or wait few days for the order to arrive at our warehouse. This does not affect your statutory rights as a consumer. Returns - Returns are part of our service. You can shop with confidence, in the assurance that you can return any item if not satisfactory within 30 Days of receipt for a no-quibble money-back guarantee. Every product sold by tradeframes.co.uk is backed by this guarantee. If an item arrives damaged or faulty, tradeframes.co.uk will refund the full purchase price. Please note CUSTOM ORDERS ARE MADE SPECIFICALLY TO YOUR MEASUREMENTS AND CANNOT BE RETURNED UNLESS FAULTY. If you need to return something, email us at sales@jtradeframes.co.uk and we will be happy to help you. This does not affect your statutory rights as a consumer. Cancellations - You have the right to cancel your order with tradeframes.co.uk, under the Consumer Protection (Distance Selling) Regulations 2000. If you wish to cancel or change your order, please email sales@tradeframes.co.uk If you contact us before your order has been processed, we will be happy to alter or cancel it with no problems. If we have already sent your order, you will need to return it to us within 7 days (please refer to the Returns section above). This does not affect your statutory rights as a consumer. Complaints - We are confident that you will be happy with our service. If anything is not right, please email sales@tradeframes.co.uk We will do everything we can to quickly resolve the matter to your complete satisfaction. We will deal with your complaint efficiently, and will normally contact you as soon as we can by email to discuss the matter and resolve the problem. This does not affect your statutory rights as a consumer. Errors - We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them. In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods. This does not affect your statutory rights as a consumer. Company Info - tradeframes.co.uk and all enquiries regarding the company website should be forwarded to the following address. sales@tradeframes.co.uk Warehouse Address: tradeframes.co.uk Walkden Warehousing Unit B1 / B2 Nasmyth Business Park Green Lane Eccles M30 0SF Registered Office : (*IMPORTANT - PLEASE DO NOT SEND RETURNS TO THIS ADDRESS !!) Blackcombe Distribution Limited t/as tradeframes.co.uk THISTLEDOWN BARN HOLCOT LANE SYWELL NORTHAMPTON NORTHAMPTONSHIRE UNITED KINGDOM NN6 0BG Company No :07252538 VAT Number :993 5158 78 Image Copyright - All Images & Labels are Copyright © tradeframes.co.uk, Images that are displayed on http://www.tradeframes.co.uk Are digitally watermarked and coded with our own unique processed ID print. Replications of these images are strictly forbidden. All images are tracked and those found to be in breach and displayed within other web pages will be requested by tradeframes.co.uk to be removed within 24 hours or fined. This is to protect the individuality of our website and cover our creation costs. Copyright Info - The contents of this Web site are Copyright © 2010 tradeframes.co.uk Limited. Products sold by tradeframes.co.uk may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. tradeframes.co.uk acknowledges those rights. The content of this Web site will be updated from time to time and changes will be made to the list of products available for purchase. The laws of England and Wales will govern your use of the Website. If the information above does not help you please complete the form below. Please e-mail us using the contact form we will be respond promptly. In most cases we will respond by email to ensure accuracy. |
